jlmm collects personal information necessary for account registration, payment processing, identity verification, and customer support. We do not collect information beyond what is reasonably required to deliver our services and comply with regulatory obligations.
Your data is used to manage your jlmm account, process deposits and withdrawals, conduct KYC verification, provide customer support, detect fraud, and meet PAGCOR regulatory requirements. We do not use your data for unsolicited marketing without your consent.
jlmm does not sell, rent, or trade your personal data to third-party marketers. Your information is shared only with service providers essential to platform operation and with regulatory authorities as required by Philippine law.
All jlmm platform connections are protected by 256-bit SSL encryption. Sensitive data including passwords are stored using industry-standard hashing. Access to player data within jlmm is controlled on a strict need-to-know basis with access logging.
Under the Data Privacy Act of 2012, you have the right to be informed, to access, to correct, to erase, and to object to the processing of your personal data held by jlmm. You may also file a complaint with the National Privacy Commission of the Philippines.
jlmm uses necessary cookies for platform functionality and session management, as well as analytics cookies to understand how players use the site. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality.
As a jlmm player and data subject under Republic Act No. 10173, you are entitled to the following rights with respect to your personal information.
You have the right to be informed about what personal data jlmm collects, the purpose of collection, and how it will be used — before or at the time of collection. This Privacy Policy is the primary vehicle through which jlmm fulfils this obligation.
You may request a copy of the personal data jlmm holds about you at any time. Submit your access request to [email protected]. We will respond within 15 business days with a summary of the information held and the purposes for which it is being processed.
If any personal data jlmm holds about you is inaccurate or incomplete, you have the right to request correction. You can update most account information directly from your jlmm account settings panel, or contact support for corrections that require manual processing.
Subject to applicable legal and regulatory retention requirements, you may request the deletion of your personal data following account closure. Note that jlmm is required to retain certain transaction and identity records for a period prescribed by anti-money laundering regulations.
jlmm Casino ("jlmm," "we," "us," "our") operates the online gaming platform accessible at jlmm.one (the "Platform"). This Privacy Policy ("Policy") describes how jlmm collects, uses, stores, shares, and protects the personal information of individuals who access or use the Platform, including registered account holders and visitors who browse the site without registering ("you," "your," "data subject").
jlmm is committed to the responsible handling of personal data in a manner consistent with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC). We recognize that privacy is a fundamental right and we are committed to upholding it.
This Policy should be read alongside the jlmm Terms & Conditions and Responsible Gaming Policy. In cases of conflict between this Policy and another document regarding data privacy matters, this Policy prevails.
For the purposes of the Data Privacy Act of 2012 and this Policy, jlmm Casino is the personal information controller of the data collected through the Platform. As data controller, jlmm determines the purposes for which and the means by which personal data is processed.
Where jlmm engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification providers, or technical infrastructure providers — those parties act as personal information processors and are bound by contractual obligations to process data only as directed by jlmm and in compliance with applicable data protection law.
All data subject requests and privacy-related inquiries should be directed to jlmm's Data Privacy contact at: [email protected]
jlmm collects personal data that is adequate, relevant, and limited to what is necessary for the purposes for which it is processed. The categories of personal data jlmm may collect include:
jlmm collects personal data through the following means:
jlmm processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012:
| Processing Activity | Legal Basis |
|---|---|
| Account registration and management | Performance of contract (your agreement to the jlmm Terms & Conditions) |
| Payment processing (deposits and withdrawals) | Performance of contract; compliance with payment regulations |
| Age and identity verification (KYC) | Legal obligation (PAGCOR regulatory requirements, Anti-Money Laundering Act) |
| Fraud detection and security monitoring | Legitimate interest of jlmm; legal obligation |
| Responsible gaming monitoring and intervention | Legal obligation (PAGCOR responsible gaming framework) |
| Marketing communications (where opted in) | Consent |
| Analytics and platform improvement | Legitimate interest of jlmm (improving service quality) |
| Customer support | Performance of contract; legitimate interest |
jlmm uses the personal data it collects for the following specific purposes:
jlmm does not use your personal data for automated decision-making that produces legal or similarly significant effects on you, other than in the context of fraud detection systems where flagged activity triggers a manual review.
jlmm does not sell, rent, or trade your personal data to third-party marketers. Personal data may be shared with the following categories of recipients only to the extent strictly necessary:
GCash (Mynt – Globe Fintech Innovations, Inc.), PayMaya (Voyager Innovations), BPI, BDO, Metrobank, and Instapay-connected institutions receive transaction reference data necessary to process your deposits and withdrawals. jlmm shares only what these providers require for payment processing and does not share gaming activity data with payment processors.
jlmm works with accredited KYC verification providers to verify the identity and age of account holders. These providers process identity document images and personal details solely for the purpose of verification and are bound by data processing agreements prohibiting any further use.
jlmm may be required to disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, the National Bureau of Investigation (NBI), or other competent Philippine government authorities pursuant to a lawful order, regulatory requirement, or legal obligation. jlmm will notify affected account holders of such disclosures where legally permitted to do so.
Cloud hosting, platform infrastructure, and analytics providers may process limited technical data in the course of providing their services to jlmm. All such providers are subject to data processing agreements requiring them to process data only on jlmm's instructions and to maintain appropriate security standards.
Some of jlmm's technical infrastructure and service providers operate outside the Philippines. Where personal data is transferred to a country other than the Philippines, jlmm ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Data Privacy Act of 2012.
Appropriate safeguards for international transfers may include contractual clauses approved by the National Privacy Commission, or transfers to countries whose data protection laws have been assessed as providing an adequate level of protection.
By registering an account with jlmm, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the provision of jlmm's services, subject to the safeguards described in this Section.
jlmm retains personal data for as long as necessary to fulfil the purposes for which it was collected, and to meet our legal, regulatory, and contractual obligations. Specific retention periods include:
Following the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be attributed to an identifiable individual.
jlmm uses cookies and similar technologies to enable the Platform to function, to remember your preferences, and to understand how players use the site. The following categories of cookies are used:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Authentication session management, security tokens, and basic Platform functionality. Without these cookies the Platform cannot function. | No — required for operation |
| Preference | Storing your language preference, display settings, and game lobby layout choices. | Yes — via browser settings |
| Analytics | Aggregated, anonymized data on how players navigate the Platform, which pages are visited most, and where technical errors occur. Used to improve the jlmm experience. | Yes — via browser settings |
jlmm does not use advertising cookies or third-party tracking pixels that share your data with external advertising networks. You can manage cookie settings through your browser's privacy or settings menu. Note that disabling strictly necessary cookies will prevent you from logging in to your jlmm account.
jlmm implements a range of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:
While jlmm takes all reasonable steps to protect your data, no digital system can be guaranteed to be completely secure against all possible threats. In the event of a personal data breach that creates a risk to your rights and freedoms, jlmm will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected data subjects without undue delay where required.
If jlmm discovers that personal data has been submitted by or on behalf of a person under 21 years of age, it will immediately close the relevant account and delete all associated personal data, subject to any overriding legal retention obligation. Any deposits made by an underage account holder will be returned to the originating payment method.
If you have reason to believe that a person under the age of 21 has registered on the jlmm Platform, please notify us immediately at [email protected].
To exercise any of your rights under the Data Privacy Act of 2012 with respect to your jlmm data, submit a written request to [email protected] with the subject line "Data Privacy Request." Please include your full name, registered email address, and a clear description of the right you wish to exercise.
jlmm will acknowledge your request within 5 business days and provide a substantive response within 15 business days. In complex cases, jlmm may extend this period by a further 15 business days and will notify you of the extension and the reason for it.
jlmm may require you to verify your identity before processing a data subject request, in order to ensure that data is not disclosed to unauthorized parties.
If you are dissatisfied with jlmm's response to a data subject request, or if you believe jlmm is processing your data unlawfully, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Information about filing a complaint is available on the NPC's official website.
jlmm will only send you promotional and marketing communications where you have provided explicit consent to receive them. Consent may be given during account registration or at any subsequent time through your account communication preferences settings.
You may withdraw your consent to receive marketing communications at any time by:
Withdrawal of consent to marketing communications does not affect the sending of transactional communications such as deposit confirmations, withdrawal notifications, security alerts, and account-related updates. These communications are necessary for the provision of the jlmm service and cannot be opted out of while your account remains active.
jlmm reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to our services. The current version of this Policy is always available at jlmm.one/privacy-policy. The "Last Updated" date at the top of this document indicates when the most recent revision was made.
Where changes to this Policy are material — meaning they significantly affect your rights or how your data is used — jlmm will notify registered account holders by email to their registered address at least 7 days before the changes take effect.
Your continued use of the jlmm Platform following the effective date of any changes to this Policy constitutes your acknowledgment of those changes. If you do not agree to the revised Policy, you should cease using the Platform and close your account.
If you have any questions, concerns, or requests regarding this Privacy Policy or jlmm's data processing practices, please contact the jlmm Data Privacy team using the details below. All privacy-related inquiries are handled by designated personnel within the jlmm operations team.
This Privacy Policy was last reviewed and updated in January 2026. It applies to all personal data held by jlmm Casino with respect to current and former account holders and Platform visitors as of the effective date.